Orders may take up to 3–5 weeks to be prepared before dispatch, depending on the item. Some pieces are ready to ship sooner.

If you need your order by a specific date or are hoping for a quicker turnaround, please reach out before or shortly after placing your order — we’ll always let you know what’s possible.

All Australian orders are shipped via Australia Post with tracking.

Delivery times vary depending on location and Australia Post schedules. Once dispatched, you’ll receive a tracking link.

We ship internationally using tracked services.

International delivery times vary by destination. Please note that customs duties or taxes may apply and are the responsibility of the recipient.

Tracking is provided for all orders. Once your parcel has been handed over to the carrier, delivery timelines are outside our control, but we’re happy to assist if any issues arise.

If your order appears delayed or lost, please get in touch and we’ll help where we can. While we can’t guarantee outcomes once an item is with the carrier, we’ll always communicate clearly and support you through the process.

Please ensure your shipping details are correct at checkout. Heartcrawl cannot be held responsible for parcels sent to incorrectly provided addresses.

If you have questions about production times, shipping, or delivery, you’re always welcome to reach out via our contact page here